Refund Policy

At Raling Studio, we take pride in producing high-quality bilingual learning materials. We want you to be happy with your purchase, and we comply with your rights under Australian Consumer Law.

1. Damaged or Faulty Products

If your item arrives damaged, faulty, or not as described, you are entitled to a remedy under Australian Consumer Law. Depending on the circumstances, this may be a replacement or refund.

• Please contact us as soon as possible at ralingstudio@gmail.com with your order details and photos of the issue.

• We will work with you to resolve the problem promptly.

• In cases where a return is required, Raling Studio will cover reasonable return shipping costs.

2. Change of Mind

We are unable to accept returns or exchanges for change of mind at this time. As a small business, combined with shipping costs and logistics, this makes processing returns challenging.

We encourage you to read product descriptions carefully before purchasing. If you have any questions, please reach out — we’re happy to help before you place your order.

3. Care & Confidence

We package all products with care and attention, and we’re confident that you will love them. Your support helps us continue creating meaningful bilingual books and learning materials for children around the world.